This notice sets out what Vernora („Vernora”, „we”, „us”) does with the information that reaches us — what arrives, what it is held for, how long it stays, and what you can ask us to do about it. It applies whether you only read the pages or write to us about a possible case.
1. What we collect
1.1 What you send us
Information arrives from you when you:
- Send the case form, or ask for a review
- Write or speak to us by email, telephone or a messaging service
- Pass us case material — statements, receipts, screenshots, correspondence
- Go on to instruct us, where that happens
In practice that means a name, an email address, a telephone number, roughly where you are, and whatever you decide to tell us about the matter itself.
1.2 What is recorded automatically
Some of it is recorded by the site itself, without anyone typing it in:
- The IP address, and the broad area it points to — a city or county, not a street
- Which browser and which device were used
- Which pages were opened, roughly for how long, and what linked here
- Ordinary server logs, kept for security and for keeping the site running
1.3 Cookies and similar
Cookies keep the pages working, remember the choices you made and — only where you allowed it — record how the site is used. Each one is set out in the Cookie notice.
2. What we use it for
What we do with it depends entirely on why you wrote:
- Answering you: to read what you sent and tell you what we make of it.
- Building the file: to put your dates, transfers and documents into an order somebody can work from.
- Running the matter: where you instruct us, to correspond, assemble the documentation and keep you informed.
- Protecting the site: to keep the pages up and to stop the form being worked by automated traffic.
- Making the pages clearer: to see which explanations are read through and which are abandoned.
3. The legal basis
Vernora is established in the United Kingdom, so the UK General Data Protection Regulation and the Data Protection Act 2018 govern what we do. Where we deal with somebody in the EU or the EEA, the EU General Data Protection Regulation governs that part as well. Which ground applies depends on the moment: your consent, the work needed to answer an enquiry, the performance of the service itself, or a duty placed on us by law.
4. When it is shared
Nothing here is sold. It leaves this office in four situations and no others:
- Suppliers: hosting, email delivery, IT support and document tools, each to the extent it needs.
- Specialists abroad: where a matter crosses a border and you have asked us to pursue it there.
- Legal obligation: where a lawful request, a court order or the law itself requires it.
- Abuse and misuse: to look into suspicious activity, or to defend our own position and our users.
5. Keeping it safe
Access is restricted to the people working on a matter, transfers are encrypted, and the day-to-day handling follows written practice. None of that is a guarantee — no system is beyond reach — but it lowers the risk, and anything that does go wrong is dealt with at once rather than quietly.
6. How long we keep it
Material stays for as long as the purposes above require and as long as legal or professional duties oblige us to hold it — and no longer. Where somebody writes and then decides not to go ahead, a short intake record remains for a limited period, so a later enquiry can be matched to the earlier one and our own audit obligations are met.
7. Your rights
You can ask us, at any point, to:
- Show you what we hold about you
- Correct anything that is wrong or incomplete
- Delete it, or stop using it, where the law allows that
- Withdraw a consent you gave for anything optional
- Take you off any marketing, where there was any
And if you think your information has been handled badly, you can complain over our heads — to the Information Commissioner’s Office in the United Kingdom, or to the supervisory authority of the country you live in.
8. Transfers outside the UK and EEA
Cases in this field rarely stay inside one country. Where a matter reaches a bank, a provider or an authority outside your own country or outside the EEA, the material that step needs travels with it. We send what the step requires and not more, and we work to keep appropriate protections around it.
9. Children
This site is written for adults, and the service is not offered to anyone under 18. We do not knowingly take personal data from a child.
10. Links to other sites
Some pages link outward. What those sites do with your information is theirs to explain rather than ours — read their notice before you give them anything.
11. Changes to this notice
This notice will change as our practice and the law change. Whatever stands on this page is the version in force, and the date at the top records when it was last revised.
12. How to reach us
Anything about this notice, or about the information we hold on you, comes to:
- Vernora
- Written enquiry: the case form on the home page
- Phone: +44 20 7183 6094
- Postal address: Third Floor, 22 Bouverie Street, London EC4Y 8DP, United Kingdom
United Kingdom data protection law governs this notice, together with EU and EEA requirements wherever those apply.