No — and nobody honest will tell you otherwise. Whether money comes back is decided by a bank, a payment provider, a platform or an authority, never by the adviser writing to them. A promise made before anyone has opened your documents is the same promise the platform made you.
Matters are reviewed from EUR 3,000 upwards, and acceptance depends on the surviving documentation, the jurisdictions involved and the facts of the individual matter. What we can answer for is narrower, and it is all within our own control:
- That a person reads your file, rather than a form sorting it
- That you are told what the documents carry and what they will not carry
- That a weak matter is called weak at the outset, not after months of billing
- That nothing leaves this office before you have read it and agreed
Declining a matter costs us a client. Accepting one that cannot move costs you a great deal more — which is why the first exchange is the bluntest one you will have with us.
