The Claims This Practice Takes On, and What It May Decline

Where a case fits

What We Take On to Recover, and What We May Decline.

Four things decide whether we can act on a matter. The two patterns below are indicative rather than exhaustive.

• 

  The amount

  Matters from EUR 3,000. Below that a review costs more than it can return.

• 

  There is somewhere to write to

  The money reached a company, a payment service or a bank — each of which keeps records and can be asked for them.

• 

  What can be shown

  Statements, transfer references and the correspondence that survived.

• 

  When it began

  Routes close as months pass, so an early file has more of them open.

Where the information cannot be verified, where the matter sits outside the jurisdictions we work in, or where too little documentation remains for a review to mean anything, we say so instead of opening a file.

Trading and Broker Platforms

An unlicensed site, an “account manager” whose calls stop the day after each deposit clears, then a withdrawal that disappears behind verification steps or a tax payable in advance. We review the deposits, the statements and the correspondence together, and set out which of the bank, card-scheme and supervisory routes may be open to a matter of that shape.

What this covers

• Withdrawals held back behind a fee, a tax or one more deposit
• Accounts opened for forex, CFDs or binary options
• A trading product sold on an AI or algorithm story
• An adviser who managed the account for a share of the gains

Routes through banks, card schemes and supervisors

Send us the file

Digital-Asset Platforms and Wallets

An exchange with nothing behind the website, a wallet approval signed while a stranger talked you through it, a coaching group that moves deposits on within the hour. Where the money left in crypto, the public ledger records which service received it, and that record is part of what a review examines.

What this covers

• Wallet approvals signed while somebody talked you through it
• Exchanges that exist only as a website
• Support staff of a real exchange, impersonated by name
• Group chats where everybody but you is part of the arrangement
• Token sales that went quiet the moment the raise closed

Following the ledger to whoever received it

Send us the file

Beyond what we take: romance and relationship-based schemes, arrangements that never left a messaging app and never reached a platform, shopping and marketplace disputes, and money passed over in person. Say so in the form if that is where your matter sits — you will get a straight answer instead of a file kept open for the look of it.